Parts Warranty

Infomation on Thumpstars Parts Warranty

In the unlikely event a problem arises with your Thumpstar, then below is the warranty information. Thumpstar has been around since 2003 and overall has a 1%(1/100) failure rate on engines and 4%(4/100) on the rest of the motorcycle, which are really good statistics. The good thing about the 50cc to 190cc models is they are really basic and easily fixed, so if you are out of warranty then its not going to break the bank, example the worst case scenario is a engine failure, which retail $349 for a brand new 125cc engine.

 

 

Thumpstar offers the following Warranties aepending on where you purchased the motorcycle and who you purchased it from.

1. 30 Days Parts Warranty

2. Extended Dealer 6 Months Parts Warranty

3. Extended Dealer 6 Months Parts and Labour Warranty

4. Local 30 Day Parts Warranty and Labour Warranty

 

 

To claim on this Warranty we will need the following “Claim Information” emailed to warranty@thumpstar.co.nz

1. Picture of the motorcycle

2. Picture of the problem

3. Picture of the VIN number

4. If it is a engine fault then we require a photo of the engine number

5. Description of the problem

 

30 Days Parts Warranty

Thumpstar offers a 30 day parts only warranty to every customer who assembles or has someone assemble the motorcycle themselves.

 

Extended 6 Month Parts Warranty

Thumpstar will offer an extended 6 months parts warranty for any customer who pays the extra $250 for one of our certified dealers or service agents assemble the motorcycle,

 

Full Labour & Parts Warranty Dunedin,

We will offer a full parts and labour warranty if the motorcycle was purchased locally in Dunedin.

 

Full Labour & Parts Warranty rest of New Zealand,

If you would like a full parts and labour warranty in any other area of New Zealand you will need to purchase your motorcycle through one of our certified dealers and negotiate with them before purchase.

 

Problems outside of Warranty Period

If your motorcycle has a problem outside of the warranty period, please send us the claim information and we can offer factory cost price parts.

 

Who pays the freight?

Online Purchase,

If you purchased the motorcycle online, then you will need to return the faulty part back to where you purchased it from, if its a minor part then we will write it off and just replace the part for you. We will cover the cost of the freight back to you.

Dealer Purchase,

If the motorcycle was purchased through a dealer then we first recommend sending us the “claim information” and we will recommend what to do, if we require the part back then you will need to return the part to the dealer and we will cover the cost of the part to either to you or to the dealer.